Webhosting is more than providing web space. Our customers are our reason for being in business, we offer free technical support and service to ensure your complete satisfaction. Our services and real time support are unmatched in the industry. We back up our commitment to customer satisfaction by offering an unconditional 30-day money-back guarantee on your first month's fee. If you are not happy with the service, you are free to leave when you wish. We will do our best to ensure you are satisfied and we do so one customer at a time. All customers are treated with equal respect and courtesy. There are no large or small customers, just Customers.

MicroSwift's emphasis on individualized customer care is unique in the web design/hosting industry. Many companies focus on technology and develop an inflexible structure of business packages that force your company to buy specific products and services - whether or not they benefit customers. At MicroSwift, we know that every business is different. We'll help you understand everything the Web has to offer, and encourage you to explore the wide range of applications and technologies that can support your site's productivity. As your web business increases, we'll work to make sure that your site is as effective and cost-efficient as it can be.

At MicroSwift, Inc. Our mission is to support the growth of your web site as your e-business increases. To meet your current and future needs, we offer a comprehensive array of products and services that are scalable to the demands of your site whether you just need a domain name registered or you need a total solution to develop and maintain your professional, personal, business or Company's presence on the Internet. If you don't see some essential component for your website, ask MicroSwift, and we will see if we can get that software loaded for you.

All server related issues are handled free of charge by our tech support team. Should you require website repairs, upgrades or need help of any other nature relating to your site, there is a service fee. Minimum charge is one half hour. Please feel free to visit our contact page for specific e-mail accounts for tech support or our service request contact form.

While our technicians perform regular, scheduled backups, the responsibility to protect and save your data rests with you. If you have something critical to your career, hobby, or business, it is your responsibility to keep a copy of it locally on your own computer. Our backups are designed for recovery from serious system failures, not for recovery of files accidentally or intentionally deleted by users. We may be able to restore files a user has deleted, but there are charges associated with doing so.

Our tech support can readily help with all server related issues, mail accounts and with most publishing problems. However, we are not Microsoft and we cannot be expected to correct your local PC issues or software problems. Although, we will do our best to help you. If we can not help we will recommend that you contact the software or computer manufacturer. We must limit technical support to issues directly related to our server's performance, web server related processes, and with the configuration of your e-mail client. As mentioned above, our prime directive is providing you with web space and functionally. Your computer issues and or operating system problems should be directed to the manufacturer. Although, we will instruct you on how to Send and Receive your email, load a browser, or use ftp, to the best of our ability. The manufacture of your product remains your best choice for support with these products. We cannot teach you how to design your web pages, how to write perl scripts, how to compile code, etc., except on a consultancy basis. At our discretion we may assist customers with non-server related issues. However, providing such additional service shall not be construed to mean that MicroSwift, Inc. is obligated to provide such service. Fees may be involved with non server related problems.

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